Website booking terms

Who you are booking with

These terms cover direct website bookings for a whole-home stay with Kubra Homes. The booking business is Kubra Solutions Ltd, trading as Kubra Homes, company 15636583. Registered office: Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN.

Booking and payment

The person booking online must also be staying. Your booking and check-in emails go to the address you provide. Contact us before booking for someone else.

Review your home, dates, guest numbers and full stay total before paying by card. You review and accept these Website booking terms at checkout, before payment. Browsing does not reserve dates. We check price and availability again before confirming your booking. Your confirmation email records the confirmed stay.

Your booking is confirmed only after your payment and reservation are verified. If a payment result is unclear, do not start another payment. Check your booking status or call us with your booking reference.

Before you arrive

Use the check-in link in your email to complete the required guest details, identity checks and damage-deposit arrangements. Paying for your stay does not complete these steps. Follow any remaining instructions in your check-in link.

Separate £250 damage-deposit card hold

The £250 damage deposit is a temporary card hold, separate from your stay payment. Add your card through your secure check-in link.

The hold is scheduled for one day before check-in and remains through check-out. Automatic release is scheduled three days after check-out; the team can release it earlier after inspection. Your bank may take several more days to make the funds available.

If damage is found, we will notify you within 24 hours after check-out, before charging you, and give you an opportunity to dispute the claim.

Arrival and departure

Check-in is from 3 pm and check-out is by 10 am. Early check-in and late check-out need approval. Sending a request does not guarantee access or agree an extra fee.

Changes to your booking

Contact us to request a date change or extra nights. Changes depend on availability, any price difference and your booking terms. Your booking does not change until the team confirms the change.

Cancellation and refunds

The cutoff is 3 pm UK local time on the date 14 days before your scheduled check-in. Cancel before that cutoff for a full refund. Cancellations at or after the cutoff are non-refundable, subject to your consumer rights.

Contact us with your booking reference to cancel. A cancellation request and a completed refund are separate steps; sending a request does not mean a refund has already been made.

For a booking made through another platform, use the terms in that booking confirmation. These website terms do not change those bookings.

Looking after the home

No smoking indoors, parties, events or illegal drugs. Keep noise considerate and respect the home and its neighbours.

Only the guests named in your booking may stay at the home. Ask us before bringing visitors or changing your guest numbers.

No pets. Contact the team about assistance-animal arrangements.

Let us know about accidental damage as soon as possible so we can help limit further damage.

Questions or a problem with your stay?

Call +44 117 287 2736 or email hello@kubrahomes.com. Include your booking reference and tell us what happened and what you would like us to put right.

We must provide our services with reasonable care and skill. These terms do not remove rights that consumer law gives you.